Having completed 2 years of work- I can say I have put in my best to handle work in 2 areas(filling in for another member). As explained in my earlier post: The ward boy job, I have loved my job as a neurologist, dermatologist and as a general physician. Even though the hospital wasn’t a great place for the doctors- the nature of work was a great pushing force to wake up every morning and board the bus to office..
In what seems very unusual compared to other employers, this place does not believe in letting a person to settle in one area, specialise and build a comfort zone.. When they find someone picking up things soon, they bring in a change with something called as job rotation. In the last 1 year, I have been considered for this change thrice:
Option 1: Customer Relations: This is an extension of the ward boy job
Once the check-up, surgeries and trans-plantations are done, it is the time to handle the patients’ reactions. The Out-patient Dept.(OPD) or the CR does that. You don’t need to be a doctor or a technical guy to do that.. Situation 1: A few come back complaining that they lost their bananas in the car during service- You only have to promise to give them a replacement to close the call. Situation 2: Some hear kala-kala noise while some hear laka-laka noise. Some find durr-durr sound while few others find tur-tur sound (read the sounds as you want to) All are referred to from the engine. All you have to do is record the voice of customer(VOC), find the root cause and convince them. Such occurences are not isolated and have to be dealt on a daily/hourly basis. This post for a quality person at the CR was later withdrawn due to managerial issues.
Option 2: Quality Planning
Considered to be one of the powerful departments in the company- I was on the TPL(Top Priority List) for the barter of candidates for an intra-division rotation. But, it was a definite NO from my side for the job which is definitely non-technical.. Great tools like setting the company road-map, hoshins, quality rules sounds alluring but it is definitely NOT my thing and I was enjoying my surgical job more.. Finally, after a week long drama and refusals to give away candidates like me 😉 – another guy was pulled in for the role 🙂
Option 3: Claims reduction- THE destination
I really have no idea why this one had to come to me.. Numbers and I don’t share a comfortable relationship.. Moreover, there is no clarity on the roles and responsibility of the PIC here.. But, there are reasons galore which has finally led me to accept this new intra-department rotation. So now- cutting down on medicines, not giving free replacement for broken parts, heavy diagnosis charges for scans, X-rays etc. all to reduce warranty and increase profitability is going to be my work..
I would like to move forward taking the positive things of this change.. Setting new targets, standardising rules and paving a new way itself is going to be a challenge I am going to set for myself.. Taking it by my stride- It is going to be a good learning opportunity and a great way to prove myself and make all those people envious of the same job that was rejected by them….
P.S.: All paretos/graphs do not hold any references to real values.